UMW Toyota Motor, Subang Jaya

Last Wednesday, I booked through phone to book for an 8.00am service for my car. Knowing that it's a working day, so I went out earlier. Thinking like how it was before that even though I will arrive earlier half an hour before 8.00am and should be getting the first number or so, but still other customers who come in later than me a even few minutes or so, will cut through and wanting to get their number first. But then, that was before. This time, everything has changed! Services got better! Even the setting of sofas has changed facing the number screen neatly.

So, it started like this. Firstly, when you walk in centre, you'll immediately key in your plate numbers, then a number will be processed and once out, you collect it.

There is a running numbers that starts with 1000, 2000 and 3000. each running numbers has its own type of customer setting.

If u made an appointment and come on time, then the running number will start from 1000..1001..1002 so on. If you made an appointment but arrive late, then the running number will start 2000 onward. For walk-ins, starting number is 3000 onward.

My appointment was at 8.00am. I arrived the centre at 7.30am and once I keyed in my plate numbers, around less than 2mins, my number was called out. I have not even taken a seat yet. Then walked across to desk number 10, Mr. Hong and dealt with all the paperwork. Immediately, we checked the car and then 5mins later, done document processes! My car will be ready at 11am. But later on, I received both text message and phone call saying that my car was ready for collection at 10.45am. Fast and efficient!
 

They have an mobile app now, Toyota Drive to book through without making calls.

Try it to experience the wonders of great customer service!  

Thank you and it made my day easier and better. Still awed till today. 

LoveLove,

~V~